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Customer Service Apprenticeship - Level 3
Booking Enquiry Duration: 24 MonthsType: Level 3 Apprenticeship
Good Customer Service is key to the success of any business or organisation. In today's highly competitive marketplace, good customer service is often the only aspect which sets some companies apart from their competition.
Making every customer experience a positive one and ensuring every customer feels valued is essential for any business in order to retain existing, and obtain new, customers. Any individual within an organisation who has contact with customers plays a key role in providing a high level of service. An Apprenticeship in Customer Service provides you with the skills to deliver excellent customer service and can be applied to hundreds of job roles across many different sectors, from retail to financial services, hospitality to sport and recreation. Duties across the different sectors will vary but in most cases you'll be making sure customers are dealt with in a positive, reliable and pleasant way, whether that is by offering advice, answering questions, handling complaints or communicating effectively with lots of different people.
To properly assist customers, you will need clear and up-to-date knowledge of your organisation's products and services.
Programme Delivery
Your Tutor is responsible for delivering the knowledge and understanding and undertaking the work based assessments required to facilitate successful delivery of the Apprenticeship. Visits take place in the workplace on a regular basis (e.g. monthly). Skills evidence varies and can be flexible depending on each individual's circumstances.
This may include voice recordings, projects, photographs and observation reports from the Tutor.
Duration
The programme is delivered during normal working hours, making it a real opportunity to learn while you earn. Timescales for completion depend on the individual, but on average the qualification takes between 12 to 18 months.
To recruit an Apprentice or to enrol onto an Apprenticeship qualification contact us on 0114 263 5671 or email apprenticeships@thesourceacademy.co.uk.
Booking Enquiry
